Relationship between Job Satisfaction and Turnover Intention: Evidence from Bangladesh

Authors

  • Shaikh Moksadur Rahman Comilla University

DOI:

https://doi.org/10.18034/abr.v10i2.470

Keywords:

Job satisfaction, job security, pay-turnover intention, promotion-turnover intention, Bangladesh

Abstract

Nowadays job satisfaction and turnover intention are the most important and widely researched variables. Job satisfaction increases loyalty and professional commitment to the organization which leads to productivity. On the other hand, the turnover intention has serious negative consequences for effective organizational operations. The purpose of this exploratory study is to find out the relationship between job satisfaction and turnover intention of employees working in some selected sectors in Cumilla, Bangladesh. The study considered a sample of 355 employees across various sectors to find out the different opinions about the levels of their satisfaction related factors and turnover intention. For the purpose of in-depth analysis, statistical tools, inter-correlation matrix, and multiple regression techniques had been used. The results indicate that there was a significant inverse relationship between job security-turnover intention, pay-turnover intention, and promotion-turnover intention. The results will help organizations understand how to address employees’ demands and concerns toward their jobs and discover successful ways of retaining them. This in turn will reduce the turnover rate and the associated costs.

Downloads

Download data is not yet available.

Author Biography

  • Shaikh Moksadur Rahman, Comilla University

    Professor, Department of Management Studies, Comilla University, Cumilla-3506, BANGLADESH

References

Abdulla J., Djebarni R., and Mellahi K. (2011). Determinants of job satisfaction in the UAE: A case study of the Dubai police, 40, 126-146.

Agho, A.O. and Price, J.L. (1992). Discriminant validity of measures of job satisfaction, positive affectivity and negative affectivity. Journal of Occupational and Organizational Psychology, 65 (4), 185-97.

Aiken, L., Clarke, S., Sloane, D., Sochalski, J., Busse, R.,Clarke, H., Giovannetti, P., Hunt, J., Rafferty, A., Shamian, J., 2001. Nurses’ reports on hospital care in five countries. Health Affairs 20 (3), 43–53.

Alshitri, K.I. (2013). An Investigation of Factors Affecting Job Satisfaction among R&D Center Employees in Saudi Arabia, Journal of Human Resources Management Research, Vol, 2013, Pp: 1 – 10.

Amah, O.E. (2009). Job Satisfaction and Turnover Intention Relationship: The Moderating Effect of Job Role Centrality and Life Satisfaction. Research and Practice in Human Resource Management, 17(1), 24-35.

Anthony, W. P., Perrewe, P. L., Kaomar, K. M. (2001). Human Resource Management, A Strategic Approach, Third Edition, The Dryden Press, USA, pp. 541 – 549.

Bangladesh Bureau of Statistics (BBS), Statistics and Informatics Division (SID), Ministry of Planning, Updated upto 06, November, 2016

Becker, T.E. (1992). Foci and bases of commitment: Are they distinctions worth making? Academy of Management Journal, 35(1), 232–244. http://dx.doi. org/10.2307/256481

Beecham, S., Baddoo, N., Hall, T., Robinson, H. and Sharp, H. (2008). Motivation in software engineering: a systematic literature review. Information and Software Technology, 50 (9-10), 860-78.

Blum, M. L. and Naylor, J. C. (2004). ‘Industrial Psychology Its Theoretical and Social Foundations,’ Revised Edition,’ CBS Publishers & Distributors, 4596/1-A, 11 Darya Ganj, New Delhi, India, pp. 364 – 388.

Brierley, J. A. (1999). ‘Accountants’ Job Satisfaction: A Meta-Analysis.’ British Accounting Review, Vol. 31, Issue: 1, pp. 63 – 84.

Carsten, J.M. and Spector, P.E. (1987). Unemployment, job satisfaction, and employee turnover: a meta-analytic test of the Muchinsky model. Journal of Applied Psychology, 72, 374-9.

Cave, A. H., Chung, W. and Choi, S. (2013). Determining the Factors Affecting Retention of Employees in Taiwanese Electronic's Firms-General Vs Repatriated Employees. International Journal of Academic Research in Business and Social Sciences, 3(1): 1 – 19.

Droussiotis, A. and Austin, J. (2007). Job satisfaction of managers in Cyprus. EuroMed Journal of Business, 2(2), 208 – 222.

Eskildsen, J. K. & Dahlgaard, J. J. (2000). "A Causal Model for Employee Satisfaction," Total Quality Management 11(8): 1081-1094.

Fox, S.R., & Fallon, B.J. (2003). Modeling the effect of work/life balance on job satisfaction and turnover intentions. Symposium paper presented at the 5th Australian Industrial and Organisational Psychology Conference, Melbourne, Australia.

Furnham, A., Eracleous, A., and Chamorro-Premuzic, T., (2009). Personality, Motivation and Job Satisfaction: Herzberg meets the Big Five. Journal of Managerial Psychology, vol. 24, no. 8, pp. 765-79.

George, D. and Mallery, P. (2009). SPSS for Windows step by step: A simple guide and reference. 15.0 update (Eighth Edition). Boston: Allyn & Bacon. P.231.

Giffen, R. (2015). Organizational Culture and Personality Type: Relationship with Person-organization Fit and Turnover Intention, A Dissertation Submitted to the Graduate Faculty in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy, Iowa State University, USA, 1 – 161.

Gunlu, E. Aksarayli, M. Perçin, N.S. (2010). Job satisfaction and organizational commitment of hotel managers in Turkey. International Journal of Contemporary Hospitality Management, 22(5), 693 – 717.

Hellman, C. M. (1997). Job satisfaction and intent to leave. The Journal of Social Psychology, 137(6), 677-89.

Hoppock, R. and Spiegler, S. (1938). Job Satisfaction, Occupations: The Vocational Guidance Journal, 16(7), 636 – 643, DOI: 10.1002/j.2164 – 5892.1938.tb00348.x

Jesily, M. (2013). Job-Related Factors Vis-à-vis Labor-Management Relations, Prabandhan: Indian Journal of Management, Issue: March, pp. 27 – 33.

Joo, B.K and Park, S. (2010). Career satisfaction, organizational commitment, and turnover intention: The effects of goal orientation, organizational learning culture and developmental feedback. Leadership & Organization Development Journal, 31(6), 482 – 500.

Judge, T. A., Thoresen, C. J., Bono, J. E. and Patton, G. K (2001). The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review, Psychological Bulletin, 127 (3): 376-407.

Kavanaugh, J., Duffy, J., A., and Lilly, J., (2006). The Relationship between Job Satisfaction and Demographic Variables for Healthcare Professionals. Management Research News, 29(6), 304-325.

Lambert, E.G., Hogan, N.L., & Barton, S.M. (2001). The impact of job satisfaction on turnover intent: A test of a structural measurement model using a national sample of workers. Social Science Journal, 38(2), 233–250. http://dx.doi.org/10.1016/ S0362-3319(01)00110-0

Lim, S. (2008). Job satisfaction of information technology worker in academic libraries. Library and Information Science Research, 30(2), 115-21.

Locke, E. (1983). The nature and causes of job satisfaction. In M.D. Dunnette ((Ed.) Handbook of Industrial and Organizational Psychology, pp: 1297-1349. New York, NY: John Wiley and sons,Inc.

Lu, H., Alison E. While, K., and Barriball, L. (2001) Job satisfaction among nurses: a literature review. International Journal of Nursing Studies 42: 211–227

Lu, H., While, A. E., & Barriball, K. L. (2005). Job satisfaction among nurses: a literature review. International journal of nursing studies, 42(2), 211–227. https://doi.org/10.1016/j.ijnurstu.2004.09.003

Maghrabi, A. S. (1999). ‘Assessing the Effect of Job Satisfaction on Managers.’ International Journal of Value-Based Management, Vol. 12, Issue: 1, pp. 1–12.

Maghrabi, A. S. and Hayajneh, A. (1993). ‘Job Satisfaction, Work Motivation, and Life Satisfaction among Saudi Managers.’ International Journal of Management, Vol. 10, Issue: 4, pp. 433–439.

Martin, J. K., and Miller, G. A. (1986). Job Satisfaction and Absenteeism: Organizational, Individual and Job-related Correlates. Work and Occupations, 13(1), pp. 33-46.

Mathieu, J. E. and Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171-194

Meyer, J. P., Stanley, D. J., et al. (2002)." Affective, Continuance, and Normative Commitment to the Organization: A Metaanalysis of Antecedents, Correlates, and Consequences," Journal of Vocational Behavior 61: 20-52.

Mueller, C. W. and Kim, S. W. (2008). The contented female worker: Still a paradox? In K. A. Hegtvedt & J. Clay-Warner (Eds.), Justice: Advances in group processes Bingley, UK: Emerald Group Publishing Limited, 25,117-150.

Muralidharan, C., Venkatram, R. and Krihnaveni, R. (2013). Impact of Job Satisfaction on Intention to Quit: A Study on Customer Service Providers in Commercial Banks. Prabandhan: Indian Journal of Management, 6(7): 15 – 25.

Naumann, E., (1992). A conceptual model of expatriate turnover. Journal of International Business Studies, 499-529.

Ng, T., W., H., and Sorensen, K., L., 2(008). Toward a Further Understanding of the Relationships between Perceptions of Support and Work Attitudes - A Meta-Analysis. Group and Organization Management, 33(3), 243-268.

Ngamkroeckjotia, C., Phanitchrattana, S. and Ounprechavanit, P. (2013). Factors affect Turnover Intention of Bangkok Air Conditioning Company. IRISET ICEMCE'2013 and ICHCES’2013, March 15-16, Pattaya, Thailand, 26 – 31.

Paul, S.C. (2010). Job Satisfaction among newly recruited employees in multinational organizations. Journal of Psychology, 16(1), 67 – 80.

Poorna, D. B., Anandaraj, P. (2013). An Analysis of Stress among the Women Mill Workers in Dindigul District of Tamil Nadu, Prabandhan: Indian Journal of Management, Issue: September, pp. 16 – 27.

Radhakrishna, R.B. (2007). Tips for Developing and Testing Questionnaires/Instruments Volume 45//Number 1//Tools of the Trade//1TOT2, Journal of Extension, Website: https://joe.org/joe/2007february/tt2.php, Visted: 5th September, 2017.

Rahman, S.M. (2012). An Analysis of Job Satisfaction of Teachers Working in Government Colleges in Bangladesh. Prabandhan: Indian Journal of Management, 5(12), 15 – 25.

Rahman, S.M. and Begum, M.S. (2017). Factors Affecting Turnover Intention of Real Estate Employees in Bangladesh, Dhaka University Journal of Management, Vol. 8 – 11, Nos. 1&2, 181 – 194.

Roodt, G. (2004). Turnover Intentions. Unpublished Document: University of Johannesburg.

Schroder, R., (2008). Job Satisfaction of Employees at a Christian University. Journal of Research on Christian Education, 17, 225-246.

Skibba, J. S. (2002). ‘Personality and Job Satisfaction: An Investigation of Central Wisconsin Firefighters. Interactions between Personality and Various Factors at a Local Fire Department.’ The Graduate School University of Wisconsin-Stout Menomonie, WI 54751, USA. pp. 1 – 117.

Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago, IL: Rand McNally.

Sowmya, K. R. (2013). Job Satisfaction and Turnover Intention in Organization: A Study across Sectors in Inidan Perspective. Prabandhan: Indian Journal of Management, 6(7): 1 – 14.

Spector, P. E. (1985). "Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey," American Journal of Community Psychology 13(6): 693-713.

Spector, P. E. (2006). ‘Industrial and Organizational Psychology: Research and Practice.’ Fourth Edition, John Wiley & Sons, Inc. pp. 220 – 234.

Tuten, T. L. and Neidermeyer, P.E. (2004). Performance, satisfaction and turnover in call centers: The effects of stress and optimism, Journal of Business Research 57, pp. 26– 34.

Wright, T.A. and Bonett, D.G. (2007). Job satisfaction and psychological well-being as nonadditive predictors of workplace turnover. Journal of Management, 33(2), 141-60.

Wu. X. (2012). Factors Influencing Employee Turnover Intention: The Case of Retail Industry in Bangkok, Thailand. Master of Business Administration Thesis. International College, University of the Thai Chamber of Commerce. Pp. 2 – 65.

--0--

Published

2020-06-12

How to Cite

Rahman, S. M. . (2020). Relationship between Job Satisfaction and Turnover Intention: Evidence from Bangladesh. Asian Business Review, 10(2), 99-108. https://doi.org/10.18034/abr.v10i2.470

Similar Articles

71-80 of 201

You may also start an advanced similarity search for this article.