A Scenario of the Canadian Generation Y Consumers’ Behavioral Usage on the Internet
DOI:
https://doi.org/10.18034/abr.v11i2.580Keywords:
Young Generation, Behavioral Usage, Canadian Consumer, InternetAbstract
The main purpose of this research is to explore how Canadian Generation Y consumers’ behavioral use of the Internet. This research explores to determine the factors and variables that can increase the number of Canadian Generation Y consumers’ behavior using Canadian small businesses’ retail websites. This provides information on how small business retailers are able to plan strategies and tasks to engage them. The research question is to gather qualitative data from Canadian Generation Y consumers’ on their daily Internet and online shopping activities, and security and privacy on the Internet. The rationale behind the research objectives is to better understand Canadian Generation Y’s behavioral usage of Canadian small businesses’ retail websites. As it is imperative for retail websites to be an intrinsic part of the Internet, it is therefore important to understand Canadian Generation Y’s behavioral usage of the Internet as well. This research makes a distinct contribution to the knowledge of the subject matters in the areas of Generation Y, small businesses, and the activities on the internet that are applicable to academicians and practitioners. This is the first time that research has been conducted specifically based on Canadian Generation Y consumers’ behavioral usage and activities of Consumers on the Internet.
Downloads
References
Ahmed, A. A. A., & Ganapathy, A. (2021). Creation of Automated Content with Embedded Artificial Intelligence: A Study on Learning Management System for Educational Entrepreneurship. Academy of Entrepreneurship Journal, 27(3), 1-10, https://doi.org/10.5281/zenodo.4973057
Ahmed, A. A. A., & Siddique, M. N.-E.-A. (2013). Internet Banking Espousal in Bangladesh: A Probing Study. Engineering International, 1(2), 93-100. https://doi.org/10.18034/ei.v1i2.211 DOI: https://doi.org/10.18034/ei.v1i2.211
Anderson, E. T., Simester, D. and Zettelmeyer, F. (2010). Internet channel conflict: Problems and solutions, Review of Marketing Research, 7(1), pp. 63–92. DOI: https://doi.org/10.1108/S1548-6435(2010)0000007007
Asadullah, A., Juhdi, N. B., Islam, M. N., Ahmed, A. A. A., & Abdullah, A. (2019). The Effect of Reinforcement and Punishment on Employee Performance. ABC Journal of Advanced Research, 8(2), 47-58. https://doi.org/10.18034/abcjar.v8i2.87 DOI: https://doi.org/10.18034/abcjar.v8i2.87
Bailey, J. P., Faraj, S. and Yuliang, Y. (2007). The road more travelled: Web traffic and price competition in internet retailing, Electronic Markets, 17(1), pp. 56–67. DOI: https://doi.org/10.1080/10196780601136963
Boone, T., Ganeshan, R. and Hicks, R. L. (2015). Incorporating Google trends data into sales forecasting, Foresight: The International Journal of Applied Forecasting, 38, pp. 9–14.
Chen, L. and Holsapple, C. W. (2013). E-business adoption research: State of the art, Journal of Electronic Commerce Research, 14(3). pp. 279–286.
Cheung, C. M. K., Lee, M. K. O. and Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities, Internet Research, 18(3), pp. 229-247. DOI: https://doi.org/10.1108/10662240810883290
Chi, H. H. (2011). Interactive digital advertising vs. virtual brand community: Exploratory study of user motivation and social media marketing responses in Taiwan, Journal of Interactive Marketing, 12(1), pp. 44–61. DOI: https://doi.org/10.1080/15252019.2011.10722190
CIRA Factbook (2014). The Canadian Internet, CIRA. [Online accessed, 20th March, 2016].
Deibert, R. (2012). Distributed security as cyber strategy: Outlining a comprehensive approach for Canada in cyberspace, Canadian Defence and Foreign Affairs Institute, Ottawa, Canada.
Dimoka, A., Hong, Y. and Pavlou, P. A. (2012). On product uncertainty in online markets: Theory and evidence, MIS Quarterly, 36(2), pp. 395–426. DOI: https://doi.org/10.2307/41703461
Doewes, R. I.; Ahmed, A. A. A.; Bhagat, A.; Nair, R.; Donepudi, P. K.; Goon, S.; Jain, V.; Gupta, S.; Rathore, N. K.; Jain, N. K. (2021). A regression analysis based system for sentiment analysis and a method thereof. Australian Official Journal of Patents, 35(17), Patent number: 2021101792. https://lnkd.in/gwsbbXa
Durica, M. and Svabova, L. (2015). Improvement of company marketing strategy based on Google search results analysis, Procedia Economics and Finance, 26, pp. 454–460. DOI: https://doi.org/10.1016/S2212-5671(15)00873-4
ExecuTrade (2014). How millennials are reshaping small business in Canada, ExecuTrade, March 11th, 2014. [Online accessed, 16th March, 2014]. http://www.executrade.com/blog/how-millennials-are-reshaping-small-business-in-canada/#axzz2w9ijZDPH
Fan, Q., Lee, J. Y. and Kim, J. I. (2013). The impact of website quality on flow-rated online shopping behaviours in C2C e-marketplaces: A cross-national study, Managing Service Quality, 23(5), pp.364–387. DOI: https://doi.org/10.1108/MSQ-11-2012-0150
Fenich, G. G., Scott-Hassell, S. and Hashimoto, K. (2011). An investigation of technological uses by different generations as it relates to meetings and events: A pilot study, Journal of Convention and Event Tourism, 12, pp. 53–63. DOI: https://doi.org/10.1080/15470148.2010.550839
Francesco, M. D., Mingozzi, E. and Cao, J. (2015). Special issue on the Internet of things, Pervasive and Mobile Computing, 20, pp. 82–83. DOI: https://doi.org/10.1016/j.pmcj.2015.05.006
Ganapathy, A., Ahmed, A. A. A., Siddique, M. NEA., (2021). Easy URLs in the Content Management System with Crawlers for Added Security. Academy of Marketing Studies Journal, 25(4), 1-10. https://doi.org/10.5281/zenodo.5002945
Glaser, B. G. (1978). Theoretical sensitivity: Advances in the methodology of grounded theory. Sociology Press, Mill Valley, California.
Gomez-Herrera, E., Martens, B. and Turlea, G. (2014). The drivers and impediments for cross-border e-commerce in the EU, Information Economics & Policy, 28(C), pp. 83-96. DOI: https://doi.org/10.1016/j.infoecopol.2014.05.002
Grimmelmann, J. (2013). What to do about Google?, Communications of the ACM, 56(9), pp. 28–30. DOI: https://doi.org/10.1145/2500129
Guffey, M. E., Rhodes, K. and Rogin, P. (2010). Business communication: Process and product. Third Brief Canadian Edition, Nelson Education, USA.
Hariri, N. (2013). Do natural language search engines really understand what users want?, Online Information Review, 37(2), pp. 287–303. DOI: https://doi.org/10.1108/OIR-12-2011-0210
Hazan, J. G. (2013). Stop being evil: A proposal for unbiased Google search, Michigan Law Review, 111(5), pp. 789–820. DOI: https://doi.org/10.2139/ssrn.2042713
Hill, R. (2014). The internet, its governance, and the multi-stakeholder model, Info, 16(2), pp. 16–46. DOI: https://doi.org/10.1108/info-05-2013-0031
Huang, X. and Finch, B. J. (2010). Satisfaction and dissatisfaction in online auctions: an empirical analysis, International Journal of Quality Reliability Management, 27(8), pp. 878–892. DOI: https://doi.org/10.1108/02656711011075099
Innovation, Science and Economic Development Canada (2016). Key small business statistics, Government of Canada, June.
Jansen, B. J., Sobel, K. and Zhang, M. (2011). The brand effect of key phrases and advertisements in sponsored search, International Journal of Electronic Commerce, 16(1), pp. 77–106. DOI: https://doi.org/10.2753/JEC1086-4415160103
Jones, D. (2011). It’s Evolution, Baby, Benefits Canada.
Keng, C., Ting, H. and Cheng, Y. (2011). Effects of virtual-experience combinations on consumer related “sense of virtual community”, Internet Research, 21(4), pp. 408–434. DOI: https://doi.org/10.1108/10662241111158308
Khan, W., Ahmed, A. A. A., Vadlamudi, S., Paruchuri, H., Ganapathy, A. (2021). Machine Moderators in Content Management System Details: Essentials for IoT Entrepreneurs. Academy of Entrepreneurship Journa, 27(3), 1-11. https://doi.org/10.5281/zenodo.4972587
Kim, J. and Lennon, S. J. (2012). Electronic retailing and service quality, service management, The New Paradigm in Retailing. DOI: https://doi.org/10.1007/978-1-4614-1554-1_7
Lai, J. Y., Ulhas, K. R., and Lin, J. D. (2014). Assessing and managing e-commerce service convenience, Information Systems Frontiers, 16(2), pp. 273–289. DOI: https://doi.org/10.1007/s10796-012-9344-2
Marilee, (2011). Generation Y: Challenging employers to provide balance. Who are Generation Y and do employers and managers in the non-profit sector really need to fear them?, BC Council for Families. [Online accessed, 2nd January, 2015]. http://www.bccf.ca/all/resources/generation-y-challenging-employers-provide-balance
McDonald, R. P. and Ho, M. H. R. (2002). Principles and practice in reporting statistical equation analyses, Psychological Methods, 7(1), pp. 64–82. DOI: https://doi.org/10.1037/1082-989X.7.1.64
McKinnon, M. (2013). Help for the 54% of Canadian small businesses without a website (Statistics), Canadian’s Internet Business, March 4th. [Online accessed, 16th March, 2014]. http://canadiansinternet.com/help-for-the-54-per-cent-of-canadian-small-businesses-without-a-website-statistics/
Minazzi, R. (2015). Social media impacts on travel suppliers: Social media marketing, in Social Media Marketing in Tourism and Hospitality, Springer International Publishing, Switzerland. DOI: https://doi.org/10.1007/978-3-319-05182-6
Morrison, S. and Crane, F. G. (2007). Building the service brand by creating and managing an emotional brand experience, Journal of Brand Management, 14, pp. 410–211. DOI: https://doi.org/10.1057/palgrave.bm.2550080
Myers, K. (2010). Millennials in the workplace: A communication perspective on millennials’ organizational relationships and performance, Journal of Business and Psychology, 25(2), pp. 225–238. DOI: https://doi.org/10.1007/s10869-010-9172-7
Nazareth, J. C. D. L. (2014). Repairing trust in an e-commerce and security context: An agent-based modelling approach, Information Management & Computer Security, 22(5), pp. 490–512. DOI: https://doi.org/10.1108/IMCS-09-2013-0069
Nowak, P. (2015). Internet, phone bills in Canada too high, says consumer study, CBC News. [Online accessed, 27th December, 2015]. http://www.cbc.ca/news/business/internet-phone-bills-in-canada-too-high-says-consumer-study-1.3005282
O’Reagan, G. (2015). Pillars in computing, Springer International Publishing, Switzerland.
Paruchuri, H.; Vadlamudi, S.; Ahmed, A. A. A.; Eid, W.; Donepudi, P. K. (2021). Product Reviews Sentiment Analysis using Machine Learning: A Systematic Literature Review. Turkish Journal of Physiotherapy and Rehabilitation, 23(2), 2362-2368. https://doi.org/10.5281/zenodo.5534344
Peng, H., Xu, X. and Liu, W. (2011). Drivers and barriers in the acceptance of mobile payment in China, Communications in Information Science and Management Engineering, 1(5), pp. 73–78.
Pires, G. D., Stanton, J. and Rita, P. (2006). The internet, consumer empowerment and marketing strategies, European Journal of Marketing, 40(9/10), pp. 936–949. DOI: https://doi.org/10.1108/03090560610680943
Seglins, D. (2015). New RCMP cyber unit to target global hackers, online scammers, CBC News, December 2nd [Online accessed, 2nd December, 2015]. http://www.cbc.ca/news/canada/rcmp-cyber-unit-target-hackers-online- scammers-1.3346915
Siddique, M. N. & Ahmed, A. A. A. (2015). Congruence of Competitive Advantage and Transfer Pricing: A Study on Selected MNCs Operating in Bangladesh. Asian Accounting and Auditing Advancement, 5(2), 119–126. https://doi.org/10.5281/zenodo.5562717
Singh, D., Bansal, M., and Kaur, N. (2012). Internet Retailing – New Era of Marketing, International Journal of Marketing and Technology, March 2, 2(3), pp. 15-23.
Statistics Canada (2013). Canadian internet use survey, 2012. [Online accessed, 31st January, 2016]. http://www.statcan.gc.ca/daily-quotidien/131126/dq131126d-eng.htm
Statistics Canada (2014). Retail at a glance: E-commerce sales, 2012. [Online accessed, 31st January, 2016]. http://www.statcan.gc.ca/daily-quotidien/140708/dq140708b-eng.htm
Tankard, C. (2015). The security issues of the Internet of Things, Computer Fraud & Security, 2015(9), pp. 11–14. DOI: https://doi.org/10.1016/S1361-3723(15)30084-1
The Canadian Press (2015). Canadian shoppers cash in on Boxing Day bargains, online and in stores. [Online accessed, 11th January, 2016]. http://www.cbc.ca/news/business/boxing-day-shopping-1.3380894
The Public Commission of Canada (2009). Emerging trends affecting the Public Service Commission and the Public Service Employment Act, September. [Online accessed, 13th October, 2015]. http://www.psc-cfp.gc.ca/abt-aps/rprt/psea-lefp/trends-tendances/trends-tendances-eng.pdf
Turban, E., King, D., Lee, J. K., Liang, T. P. and Turban, D. C. (2015), Marketing and advertising in e-commerce, Springer International Publishing, Switzerland. DOI: https://doi.org/10.1007/978-3-319-10091-3_9
Yousefi, A. and Tang, J. (2012). E-commerce: Consumer online shopping in Canada, Proceedings of the Contemporary Research on E-business Technology and Strategy Communications in Computer and Information Science, pp. 1–14. DOI: https://doi.org/10.1007/978-3-642-34447-3_1
Ziethaml, V. A., Parasuraman, A. and Berry, L. L. (1990). Delivering quality service: balancing customer perceptions and expectations, The Free Press, New York, NY.
--0--
Published
Issue
Section
License
Asian Business Review is an Open Access journal. Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a CC BY-NC 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of their work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal. We require authors to inform us of any instances of re-publication.