Saha, Amitav, K. M. Sabbir Hasan, and Md. Salah Uddin. “A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organizational Oath”. American Journal of Trade and Policy 1, no. 2 (August 31, 2014): 85–93. Accessed July 3, 2024. https://abc.us.org/ojs/index.php/ajtp/article/view/368.