Saha, A. ., Hasan, K. M. S. . and Uddin, M. S. . (2014) “A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organizational Oath”, American Journal of Trade and Policy, 1(2), pp. 85–93. doi: 10.18034/ajtp.v1i2.368.